Terms & Conditons
These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.
Full details of how we collect, hold and process your personally identifiable information are set out in our Privacy & Security Policy.
This website is owned and operated by Matanah Jewellery, Rua Frederico Arouca 298, 2750 Cascais, Portugal. Registered number: xxxxx in Portugal.
We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion. This website is intended for use by adult consumers in the EU only and for delivery within the EU.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply are those which you accepted when placing your order.
If you have any questions or comments about the Matanah website, please contact us. If you are unable to use the contact us form please use the following email address firstname.lastname@example.org
For the purpose of the Data Protection Act 1998, the data controller is Matanah Jewellery, Rua Frederico Arouca 298, 2750 Cascais, Portugal.
Matanah Jewellery (“Matanah") is committed to protecting and respecting your privacy.
Matanah has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. Where a product's correct price is lower than that paid, we will refund the difference to you, and despatch your order in the usual way. Where the correct price is higher you will have the option of proceeding with the order at the correct price, or cancelling the order. Where a reduced price is shown on sale, the item(s) have been on sale at the higher price for 28 days or more.
Reduced products will show the 'now price' and 'was price' with banners reflecting the discount level by £ off or % off. The reductions shown are reductions from the original ('was price') charged on the website.
Pricing and availability information is subject to change without notice.
All prices are quoted in UK pounds sterling. All prices are inclusive of VAT but do not include delivery charges.
How your order is processed
After you have placed an order with us, we will send an email acknowledgement of that order to your designated email address. This email is a confirmation of your order.
If after we have confirmed your order we discover any reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.
Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.
Payment can be made using the following major credit and debit cards: Visa, Mastercard, Maestro, and Electron. Payments can also be made via PayPal.
Governing law and jurisdiction
The agreement between us shall be governed by and interpreted in accordance with Portuguese law and the jurisdiction of Portuguese courts.
All deliveries are subject to stock availability and authorisation of your payment. Please see ‘Delivery Information’ for delivery costs by destination.
We are unable to change the delivery addresses for parcels once the order has been placed. Please note that any changes you make to your account after placing an order will not take effect immediately and won’t apply to orders already placed.
Deliveries are normally made Monday-Saturday from 8am-8pm (excluding Bank Holidays). You will receive a confirmation of despatch to your chosen email account, and you can track your items by logging into your account on the Matanah website.
Please be aware that during peak trading times it may take 1-2 days longer for your order to arrive. If you have any questions about the delivery of your order, please call our customer care team on 00 351 916948080.
We make every effort to ensure that your order is carefully despatched to you, and we hope that you're happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
Items must be in their original condition, unworn and returned within 28 days of receiving them. You should follow the procedure below.
Cancellations, Returns & Exchanges Policy
All of this is in addition to and does not affect your statutory rights.
Right to cancel this agreement
Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Matanah within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods, click for further details on our returns policy. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.
How you can cancel this agreement
Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us, or by calling us on 00 351 2148 23104. Orders can only be cancelled before processing/despatch has begun.
Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
How Matanah can cancel this agreement
We reserve the right to cancel the order if:-
We have insufficient stock to fulfill your order
We are unable to obtain payment
We do not deliver to your area
A product fault or an error in the product description has been identified
Use of the Matanah Website
Ownership of rights
All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to Matanah.
You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.
Accuracy of content
We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.
If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.
Damage to your computer
Matanah make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.
Links to other websites
We do not hold any responsibility for any site, or its content, that has chosen to link to us.
Password and security
If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you and we would therefore recommend that you use a password unique to Matanah. If you have reason to believe that any details have been compromised, please contact us immediately.
Updated November 2015.